Shipping & Returns Policy

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Last Updated: June 2026

At Pieces of Our Story™, we want you to be delighted with your purchase. This policy explains how shipping, returns, replacements, and refunds are handled.

Shipping Information

Orders are processed in the order they are received. Processing times may vary depending on product availability, seasonal demand, and whether an item is being offered as a pre-order.

Pre-Order Products

Products marked as pre-orders are not immediately available for shipment. Estimated shipping timelines will be displayed on the product page and during checkout.

While we make every effort to meet estimated ship dates, delays may occur due to manufacturing schedules, shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Notifications

Once your order ships, you will receive a shipping confirmation email that includes tracking information when available.

Shipping Addresses

Customers are responsible for providing accurate shipping information. Pieces of Our Story™ is not responsible for delays or losses caused by incorrect or incomplete addresses supplied during checkout.

Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact us within 14 days of delivery.

Include:

• Your order number
• A description of the issue
• Photographs showing the damage or defect

We will review the claim and, at our discretion, provide a replacement, store credit, or refund.

Returns

Because jigsaw puzzles are entertainment products that may be opened and used, returns are generally accepted only for products that:

• Arrive damaged
• Contain manufacturing defects
• Were shipped in error

Unopened products may be eligible for return within 30 days of delivery. Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.

Refunds

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times vary by financial institution and may take several business days to appear on your account after the refund has been issued.

Order Cancellations

Pre-orders may be canceled prior to shipment by contacting customer support.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Lost Packages

If tracking information indicates a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

We will assist in working with the carrier when possible; however, carrier delivery determinations may be considered final.

Contact Us

For questions regarding shipping, returns, or refunds, please contact:
support@piecesofourstorypuzzles.com

Please include your order number whenever possible to help us respond more quickly.

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